Dankort Fraud Notification Service - avoid fraud on your webshop
Dankort Fraud Notification Service is a free service for you with a Dankort agreement for your webshop. A service which helps you avoid loss due to fraud on your webshop.
With Dankort Fraud Notification Service you as a webshop owner will receive an e-mail from Nets if a Dankort related to fraud has been used in your webshop. That way, you get the opportunity to investigate the order further, and if you sell physical products, you have the opportunity to try to stop the shipment, for which you risk not getting paid. More specifically, as a webshop owner, you will automatically receive an email from Nets if a Dankort related to fraud has been used in your webshop during the previous 96 hours. The e-mail is triggered if the cardholder's bank has blocked the Dankort, and thereby confirmed to Nets that the Dankort is subject to fraud.
What you should do when you receive the e-mail
When you receive the warning e-mail, we recommend that you carefully check the order and the customer in question once more and consider whether the order can be stopped and possibly be withheld. As a help you can use the check list below:
Is it a new or an existing customer?
Does the order contain the most expensive product(s)?
Is the order significantly larger than average?
Does the customer want urgent delivery regardless of the cost?
Do many orders come from the same customer over a relatively short period of time?
Has there been any rejected transactions with that same card prior to the order?
Is it not possible to find the customer's telephone number online? (signs on prepaid mobile phone card)
Is the order made at other times than the norm (e.g. in the middle of the night)?
Does the order contain products where you are not competitive on price in relation to the rest of the market?
You are automatically added to Dankort Fraud Notification Service
The service is a part of the Dankort agreement for your webshop. All customers with a Dankort eCom agreement are automatically registered for Dankort Fraud Notification Service, at no additional cost. If you want to know more about Dankort Fraud Notification Service, you can read more about the service here.
If you want to add more recipients to the notification e-mail or change the e-mails already registered, you can update your information at any time via the link below.